Refund policy

RETURNS:

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in new & unused condition. It must also be in the original packaging.

All second hand goods sales are final and sold as-is. Second hand items are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

REFUNDS (if applicable):

After inspection of you returned item/s, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

castlehillhighschool-uni@pandcaffiliate.org.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable):
We only replace items if they are defective or damaged, or change of mind within 60 days. If you need to exchange it please return your item to the Uniform Shop during normal trading hours.

HOW TO RETURN:
To return your product, please return your item to the Uniform Shop during normal trading hours.